Tools and guidance for volunteers

Information for everyone

Code of Conduct

The Code of Conduct applies to all our employees and volunteers. It's based on our seven Fundamental Principles.

Read the Code of Conduct (PDF, 1.3MB)

Fraud, corruption, and dishonesty

The fraud, corruption, and dishonesty policy applies to the prevention, detection, investigation and resolution of fraud, corruption and dishonest behaviour. This policy applies to all staff, members and volunteers, and those who are contractually bound to abide by our policies.

Read the fraud, corruption and dishonesty policy (PDF, 180KB)

Regulations

Our Regulations detail everything you need to know about how we're run and put our Constitution into practice. They cover a range of procedures including voting in Red Cross elections, managing fundraising, and branch finances. There's useful information for anyone who has a role in an area council, branch, or group. 

Read the Regulations (PDF, 713KB)

Read our Constitution (PDF, 371KB) 

Find out more about membership

Find out more about our structure

Induction booklet

We run an induction and training programme for new volunteers. 

Read more about induction and training

Read the induction booklet

Health, safety and wellbeing 

The health, safety and wellbeing of our employees, members and volunteers lies at the heart of everything we do. Our health, safety and wellbeing page has helpful information on: 

• Make sure your actions (or lack of actions) don’t harm your health, safety and wellbeing, or harm anyone else.
• Take part in a health, safety and wellbeing induction, training, programmes and activities.
• Follow all instructions given to you about health, safety and wellbeing
• Follow all Red Cross health, safety and wellbeing policies, standards and procedures about health, safety and wellbeing.
• Make sure you have the right training for any activities you are doing.
• Use personal protective equipment for any work activities that may need it to stay safe.
• If you spot a hazard, or you are involved in an incident or near miss, report this straight away.

Visit our health, safety and wellbeing page

Red Cross brand standards

There are rules about how we can use the Red Cross emblem and brand. If you are making posters or anything else that has our brand you must follow the brand standards. For help or advice please email:
communications@redcross.org.nz.

Read the Brand Standards (PDF, 18MB)

See more on the Red Cross emblems and their use

Media and social media

We encourage all our members and volunteers to follow and share our social media channels. 

Read our social media policy (PDF, 948KB)

If you have stories to share with the media contact: communications@redcross.org.nz 

Read our media policy (PDF, 649KB)

Information for volunteers

We offer a wide range of different types of volunteering opportunities. Some volunteering roles require training or have operational guidance tailored for the role.

Guidance for Disaster Welfare Support team volunteers

Note we are working on this section of the website, and over time plan to include guidance for:  

• refugee support volunteers  
• volunteer meals on wheels drivers, and 
• volunteer retail assistants (Red Cross shops) 

In the meantime, you will receive the guidance or operational documents you need by email.

Access to Red Cross systems

Some members and volunteers need access to our systems for their role.  

The intranet

Most information for members and volunteers is available on this website. We have an intranet which is available to elected role-holders and employees. Role-holders include National Board members and councillors from each area council.

Log in to the intranet

To get help with passwords, multi-factor authentication or access to the intranet contact the IT service desk: 04 494 9111

Aspire learning 

Some specific training is needed for members and volunteers. If you need to complete online training, this can be done through Aspire.

Log in to Aspire

For help accessing Aspire, email: learning@redcross.org.nz