Tools and guidance for volunteers

Information for everyone

Code of Conduct

The Code of Conduct applies to all our staff and volunteers. It is based on the seven fundamental principles of the Red Cross Red Crescent movement.

Read the Code of Conduct (PDF, 1.3MB)

Fraud, Corruption and Dishonesty

The Fraud, Corruption and Dishonesty Policy applies to the prevention, detection, investigation and resolution of fraud, corruption and dishonest behaviour. This Policy applies to all staff, members and volunteers, and those who are contractually bound to abide by our policies.

Read the Fraud, Corruption and Dishonesty Policy (PDF, 180KB)

Members' Handbook

The Members' handbook is a detailed document which has everything you need to know about how the New Zealand Red Cross is run. It covers a whole range of procedures including voting in Red Cross elections and managing fundraising and branch finances. It has useful information for anyone who has a role in an Area Council, Branch or Group. 

Read the Members' Handbook

Read more about membership 

Induction booklet

We run an induction and training programme for new volunteers. 

Read more about induction and training

Read the induction booklet

Health, safety and wellbeing 

The health, safety and wellbeing of our employees, members and volunteers lies at the heart of everything we do. Our health, safety and wellbeing page has helpful information on: 

• Make sure your actions (or lack of actions) don’t harm your health, safety and wellbeing, or harm anyone else.
• Take part in a HSW induction, training, programmes and activities.
• Follow all instructions given to you about health, safety and wellbeing
• Follow all NZRC HSW policies, standards and procedures about health, safety and wellbeing.
• Make sure you have the right training for any activities you are doing.
• Use personal protective equipment (PPE) for any work activities that may need it to stay safe.
• If you spot a hazard, or you are involved in an incident or near miss, report this straight away.

Visit our health, safety and wellbeing page

Red Cross Brand Standards

There are rules about how we can use the Red Cross emblem and brand. If you are making posters or anything else that has our brand you must follow the brand standards. For help or advice please email:
communications@redcross.org.nz.

Read the Brand Standards

See more on the Red Cross emblems and their use

Media and social media

We encourage all our members and volunteers to follow and share New Zealand Red Cross social media channels. 

Read our social media policy

If you have stories to share with the media contact communications@redcross.org.nz 

Read our media policy

Information for volunteers

We offer a wide range of different types of volunteering opportunities. Some volunteering roles require training or have operational guidance tailored for the role.

Guidance for Disaster Welfare Support team volunteers

Note we are working on this section of the website, and over time plan to include guidance for:  

• refugee support volunteers  
• volunteer meals on wheels drivers, and 
• volunteer retail assistants (Red Cross shops) 

In the meantime, you will receive the guidance or operational documents you need by email.

Access to Red Cross systems

Some members and volunteers need access to our systems for their role.  

The intranet

Most information for members and volunteers is available on this website. Red Cross does have an intranet, which is a new platform available to elected role-holders and employees. Role-holders include National Board members and councillors from each area council.

Log in to the intranet

To get help with passwords, multi-factor authentication or access to the intranet contact the IT service desk on 04 494 9111.

Aspire Learning 

Some specific training is needed for members and volunteers. If you need to complete online training, this can be done through Aspire.

Log in to Aspire

Email learning@redcross.org.nz for help with access to Aspire.