Our promise to supporters

How we handle donations and what donors and fundraising event organisers and supporters can expect from us.

We are proud members of the Fundraising Institute of New Zealand (FINZ). As a member organisation we will always uphold a high degree of professionalism, integrity and honesty in all our fundraising practices as defined by the FINZ codes of ethics and professional conduct.

Your rights as a donor or supporter

All donors and supporters have the following rights:

1. To be clear about our mission and how New Zealand Red Cross intends to spend their donations.
2. To know that their donation will be used for the purpose for which it was given.
3. To trust information about their donation will remain confidential to the extent provided by law.
4. To be assured their donation will be banked promptly and spent within a reasonable time.
5. To receive appropriate thanks and recognition.
6. To receive, upon request, all published financial statements.
7. To know complaints will be taken seriously, handled promptly and responses will be sent swiftly.
8. To seek accurate professional advice on tax efficient giving methods.
9. To receive prompt and accurate answers to questions.
10. To be provided with reports on the way funds have been spent.
11. To be treated professionally and with respect during fundraising campaigns.
12. To choose to be excluded from any future solicitations.
13. To expect there is a fair and proper balance between the interests of donors and the aims and objectives of New Zealand Red Cross.
14. To know there is no obligation to buy an incentive or to return it.
15. To know whether an individual soliciting funds is a volunteer, an employee, a hired solicitor or other*.
16. To have the right to remain anonymous.
17. To know donor names will never be sold.
18. To request their name not be exchanged for fundraising purposes.
19. To have the right to escalate a complaint to New Zealand Red Cross’ Board of Directors and, if still not satisfied, to submit a complaint directly to the Fundraising Institute of New Zealand.

* Adapted from the Red Cross and Red Crescent Movement’s Donor Bill of Rights as approved at the 43rd Session of Executive Council, International Federation of Red Cross and Red Crescent Societies - ref CE/11/1

 FINZ Code of Ethics and Professional Conduct