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Role description

Volunteer in a Red Cross Shop and support our work helping communities both here and overseas. 

Our 50 shops across the country sell mainly second-hand clothing and household items. They provide affordable shopping for the community, funding for our humanitarian work, and support sustainability through recycling unwanted items.   

Your tasks 

Your volunteer role in a Red Cross Shop will include: 

  • Unpacking and sorting goods. 
  • Greeting and serving customers.
  • Restocking and merchandising the shop. 

Volunteer requirements and training 

We need friendly people with good communication skills and a can-do attitude. An eye for design is always a bonus.  

You’ll receive on-the-job training, and we can help you get your Certificate in Retail from Service IQ. This programme is free and available to volunteers who have been with us for 3 months. It takes 6-9 months and can cover Level 2 to Level 4. 

Health, Safety and Wellbeing (HSW)

We all have a responsibility for our own and others’ Health, Safety and Wellbeing (HSW) when undertaking activities on behalf of Red Cross. Therefore, it is important you: 

  • Take reasonable care of your own health and safety, do not adversely affect the HSW of others
    - Complete health, safety and wellbeing induction, training, programmes and activities – as directed.
  • Follow all reasonable instructions given to you relating to HSW.
  • Cooperate and comply with New Zealand Red Cross policies, standards and procedures related to health, safety, and wellbeing.
  • Use personal protective equipment (PPE) if required, to undertake any work activity
  • If you identify a hazard and/or you are involved in an incident or near miss, report this straight away to your people leader
  • Know what to do in an emergency – for example, how to escape during a fire or what to do if an earthquake occurs
    - You must tell someone in charge if you have any health and safety concerns or worried about someone else’s health and safety
Commitment required
Ongoing
Shift duration
4 hours
Shift time
Morning, Afternoon
Min age
15 years
Training
Ongoing
Vetting
  • New Zealand Police - support services (child/youth)
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If you have questions about this role:

“I love talking to the people, and the camaraderie with the people and with other volunteers.”

Chris Datson, volunteer retail assistant