Privacy and Disclaimer

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Collection of personal information

NZRC collects information about our supporters, customers, donors, members and those who volunteer their time, prospective and current employees, and website/mobile app users, including:

• Personal information that you provide voluntarily for example when registering, completing forms, in correspondence with us, when you purchase our goods and/or services, as a NZRC member and/or someone who volunteers their time, and/or when you apply for a job with us or if we need information about you, pertinent to your employment;
• Website usage information through tracking your individual click behaviour; and
• Aggregated website traffic information collected by our web server or third party systems we subscribe to.

We explain the ways we collect personal information in more detail below.

Use of personal information

Your personal information enables us to:

• Verify your identity;
• Process your donations accurately and securely;
• Respond to your requests, inquiries, feedback, or customer service related activities;
• Communicate with you on matters relevant to your donation, and from time-to-time provide you with information about NZRC that may be of interest to you;
• Provide you with any services that we offer and any goods that you purchase;
• Improve our website and mobile apps so we can give you a better online experience;
• Consider you for volunteer and/or employment positions with NZRC;
• Provide you with any other services you have requested;
• To conduct research and statistical analysis (on an anonymised basis);
• Enable us to contact you or keep you safe when volunteering for us
• Protect and/or enforce our legal rights and interests, including defending any claim;
• Comply with the Privacy Act 2020 and for any other purpose authorised by law;
• Use the information for any other purposes for which you have given us your permission.

Retention of your personal information

We will retain personal information that we collect for as long as it is required for the purpose/s for which it was collected, or otherwise as required by law.

In most cases, once personal information is no longer required, we will securely destroy it or otherwise delete all identifying details so that only anonymised data is retained.

When you choose to resign as an NZRC member, or if you are a NZRC member and you pass away, we will deactivate your membership status in our records and remove your ability to vote in NZRC elections. Your membership status will be listed as inactive, but your membership details including the associated personal information will be retained for our ongoing business purposes (which include but are not limited to providing historical records).

Access to your personal information

We take all reasonable steps to ensure that your Personal Information that we hold is accurate, up-to-date, complete, relevant, and not misleading. Please feel free to contact our Privacy Officer to talk to us about your personal information or the communication we send you. We are happy to provide you with any personal information that we hold about you. If it is wrong we will correct it.

Giving you control – communication from New Zealand Red Cross

From time to time, NZRC will send you communications that we feel are appropriate to the nature of your relationship with us, for example: if you make a donation to a relief appeal, you may receive information about future relief appeals; or if you are a member you may receive communications about voting procedures or award eligibility.

Unsubscribe policy

We strive to only send email to those who want to receive it. If you would not like to receive future emails from us, please use the 'unsubscribe' link located at the bottom of our email communications. Please note that when you ‘unsubscribe’ we may still email you with specific information, where it is relevant to your relationship with us. For example, while you are a member with us, you have a right to vote in New Zealand Red Cross elections and we will inform you about voting processes.

Please feel free to contact our Privacy Officer to manage the communication we send.

Website privacy and security

We take the security of your Personal Information seriously. We take all reasonable steps to ensure that we keep your Personal Information secure, both in electronic and hard copy format, and to protect against loss, unauthorised access, use, modification, disclosure, or other misuse.

Cookies

Cookies are small pieces of information that can be stored on your computer’s hard drive (persistent cookies) or its memory (session cookies). Cookies help NZRC understand which parts of our website are the most popular, where our visitors are going, and how long they spend there. We use cookies to learn how we can make our website more useful and interesting for you.

Cookies will not collect identifiable information about you but will identify your device. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of our website.

Website tracking and measurement

NZRC uses third party website trackers, such as Google, to collect information on how you use our website. These services are used to aggregate website statistics anonymously, such as number of page views, the number of unique visitors, time spent on our site, and to determine advertising effectiveness.

On occasion, random short surveys may also be used to collect further information about our users - participation in these surveys will be entirely voluntary.

Credit and debit card security

We work diligently to protect the security of your personal information, including credit and debit card information.

When you submit personal information including credit card details, a secure server is used. We protect your information during transmission by using the Secure Sockets Layer over Transport Layer Security (SSL over TLS) protocol, which encrypts your information when transmitted over the Internet. You can check that the SSL is active by looking for the padlock symbol on many browsers.

It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished, especially if using a shared computer.

Online advertising

NZRC uses third party vendors, such as Google, to display advertising on websites across the internet. These third party vendors may also use cookies to anonymously track and target advertising based on your browsing behaviour.

NZRC uses remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show NZRC ads on sites across the Internet. NZRC and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on a user's past visits to the New Zealand Red Cross website.

NZRC uses Google Display Network Impression reporting and the DoubleClick Campaign Manager. NZRC and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to the New Zealand Red Cross site.

NZRC uses Google Analytics Demographics and Interest reporting, including age, gender and interests. This is aggregated website traffic information collected by our web server or third party systems we subscribe to.

Visitors can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings.

Google Ad Settings

Google has its own privacy policy, which you are recommended to read.

Google Privacy Policy

External links

There are links on our website that take you to other websites outside of our service. Any links provided to third party websites are provided solely for your convenience. The operation and content of such third party websites is beyond our control; we do not endorse in any manner whatsoever, or accept any responsibility for, the content or other material that may be contained on such websites, the use of such websites, or any products or services advertised on or sold through any such websites. We will not be liable under any circumstances for any damages whatsoever, direct or indirect, resulting from any use of this website or any third party website linked to this website, whether or not we are advised of the possibility of such damages.

Payments made by credit card

New Zealand Red Cross uses Paystation, a secure PCI-compliant third party to handle credit card payments made through this site. Credit card information is not stored or processed by internal NZRC systems.

Mobile apps

We respect the privacy of every user of our mobile apps. Your privacy is a priority, and we go to great lengths to protect it.

We do not capture any personal identifying information with the First Aid and Emergency app.

Our mobile apps do collect non-personal information such as statistical information that helps us understand how users engage with the apps and make improvements to our product to ensure we are giving the best user experience we can.

The apps may require access to some of your smartphone device features such as camera, location services and contact lists, but this is only to help us deliver features and functionality of the apps to our users.

Privacy Officer

Please contact the New Zealand Red Cross Privacy Officer if you have any concerns about the use of your personal information:

• privacy@redcross.org.nz
• 04 471 9100
• New Zealand Red Cross, PO Box 12140, Wellington, 6144

Mandatory reporting of notifiable privacy breaches

If your personal information is involved in a privacy breach which we reasonably believe has caused or is likely to cause serious harm to you (“a Notifiable Privacy Breach”), we will inform you and recommend what steps you should take in response. We will also report a Notifiable Privacy Breach to the Office of the Privacy Commissioner.

Changes to this Statement

We may update or change this Statement at any time by providing you with at least 30 days’ notice, which will be displayed on our website along with reasons for any change. If you have any questions about this Statement, or any intended changes, please contact our Privacy Officer.

Legal Disclaimer

Site content

The material in this site may include technical inaccuracies or typographical errors. New Zealand Red Cross may make changes or improvements at any time. This website may contain references to the International Federation of Red Cross and Red Crescent Societies (Federation), the International Committee of the Red Cross (ICRC), and other Red Cross or Red Crescent Society services, products, and programmes that are not in your country. These references do not imply that New Zealand Red Cross, the Federation, ICRC, or other Red Cross and Red Crescent Societies intend to announce or provide the programmes, products, or services in your country.

All questions about Federation, ICRC or Red Cross or Red Crescent activities in your country should be directed to the Red Cross or Red Crescent Society in your country.

Information on the New Zealand Red Cross website, or those of any of its related, affiliated, or subsidiary units, is provided with the understanding that New Zealand Red Cross is not rendering professional advice or recommendations. You should not rely on any information on these pages to replace consultations with qualified professionals to meet your individual needs.

General

We accept no liability for any failure to comply with the terms and conditions presented in this website where such failure is due to circumstances beyond our reasonable control. If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasions. If any of these terms and conditions are held to be invalid, unenforceable, or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Security of information

No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you may transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

This Privacy Statement and Disclaimer was last updated on 1 February 2024.